Terms & Conditions

Terms and conditions

Acceptance of general sales conditions

These General Conditions of Sale and in particular the information referred to in art. 52 Cod. Cons. as provided and reported on the site will remain valid and effective until they are modified or integrated by Ilaria Marrocco. The latest updated version of the general conditions is that available on the site. Any changes or additions to these General Conditions will be effective starting from the date on which they will be published on the site.

Contract completion

The contract (as defined in Article 45 of the Consorti Code) stipulated between the supplier and the Customer is concluded with the acceptance, even partial, by the supplier of a purchase proposal issued by the Customer, via the Internet, on the website https://www.ilariamarrocco.com. This acceptance is considered tacit, if not otherwise communicated to the Customer by the appropriate means.

No acceptance

In case of non-acceptance of the order, for any reason, the supplier guarantees timely communication to the Customer with the most appropriate means.

Customer statements

By placing an order, the Customer declares: 1) to be a consumer in accordance with the provisions of art. 3 Cod. Cons., 2) that the data provided for the execution of the contract are correct and truthful, 3) to have read all the information provided during the purchase procedure and to fully accept the general conditions and payment indicated .


In case of non-acceptance, even partial, of an order by the supplier, any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or non-contractual liability of the supplier for direct or indirect damages to people and / or what’s this.

Preparation of the order

From the moment an order is placed, the time necessary to prepare the order and then send it is not less than 24 hours. As soon as the package is sent, a confirmation email will be sent.

Product availability

If during the execution of the order there were any unforeseen events (delays, exhaustion of seats, etc.), the Customer will be promptly informed by email or telephone. If it is not possible to process the order, in whole or in part, the customer will be notified via email and the corresponding amount paid will be refunded.

Invoice request

For each order placed, the Customer can request an invoice by sending an email to info@ilariamarrocco.com indicating P.IVA or C.F. valid of the holder, the address, the order reference number and the e-mail address to which the invoice is to be received. The invoice will be sent by e-mail in the month following the order date. It will be possible to request the invoice no later than the 31 of the month in which the purchase was made.

Site access limits

The supplier reserves the unquestionable right to inhibit access to the site at any time and without notice, for extended or limited to some functionalities, of Customer accounts for which irregularities of payment, non-payment, damage of image by means have been detected Internet, inappropriate language for comment and review functions, repeated unsuccessful order attempts or any other activity that may cause direct or indirect damage to the supplier.

Terms of payment

Orders can only be paid by credit card, Visa, Mastercard, American Express, Postepay or via a PayPal account. No other forms of payment or cash on delivery are available. The currency accepted is the Euro.

Confirmation of the order and payment

The order is automatically validated at the time of the actual online payment. A website message will confirm that the transaction was successful. The customer will receive a copy of the order by e-mail and the order will be prepared for shipping. When the order is sent, another email will be sent.

Cancellation of the order

In case of cancellation of the order, both by the Customer and in case of non-acceptance of the service provider, the corresponding amount will be credited back to the Customer. The crediting times depend exclusively on the platform that manages the payments. Once the credit has been re-credited, the supplier can not be held liable for any direct or indirect damage caused by delay in the actual crediting of the amount. At no time during the procedure, the supplier is able to know the information relating to the buyer’s credit card or the other methods chosen within PayPal. To ensure greater security, the supplier may request at any time more information or documentation, without which he reserves the right not to accept the order.

The supplier reserves the right to cancel the order in case of suspected fraudulent use of credit cards upon payment of the order placed.
Delivery of the order and shipping costs
The supplier provides to deliver the order to the address indicated by the Customer.
Non-delivery of the order
In case of non-delivery of the order due to impossibility of receipt at the address indicated by the Customer, arrangements will be made for the new submission.
Right of withdrawal
The Customer has the right to withdraw from the contract with the Seller within seven (7) working days from the day of receipt of the products purchased on ilariamarrocco.com. It is not possible to change the chosen garment with another.
The Customer has the right to withdraw from the contract, without the need to provide explanations and without penalty, without prejudice to the following points:
1) The customer must return the products to the Seller delivering them to the courier for shipping within seven (7) working days from when he received the products;

2) The only expenses charged to the Customer are those for returning the purchased products;

3) the product must be returned intact and complete in all its parts (including any documentation and accessory equipment); the products must not have been used, worn, washed or damaged;
4) if the product is not intact, the supplier will retain a percentage equal to 15% on the refund due to the customer.

Mode of withdrawal
The right of withdrawal is exercised by sending a written communication by e-mail within the statutory deadline: info@ilariamarrocco.com
In case of withdrawal, the supplier will reimburse the customer the full amount already paid, within 14 working days.
Forfeiture of the right of withdrawal
The Customer loses the right of withdrawal for lack of the essential condition of integrity of the returned product, in case the supplier ascertained even one of the following circumstances:
– non-diligent use of the asset;
– absence of integral elements of the product;
– dirty or damaged product;
– product not intgro.
The possibility to withdraw the items is excluded in the following cases:
– if the garment has been customized or made to measure “on request” by the client
– in the sales period.

Cancellation of the order
The customer can decide to cancel the order within 24 hours after booking, by sending an email to info@ilariamarrocco.com. If the cancellation is made within 24 hours of the purchase, 100% of the amount paid will be reimbursed. Cancellation beyond 24 hours does not entitle you to any refund. Refunds will be made by crediting the credit card or Paypal account used for booking.
Lack of availability of the purchased product
If for any reason the purchased product is not available, the customer will be reimbursed in full the amount already paid or will be given the opportunity to cancel the sum on another product of his choice always offered by the supplier.
Cancellation due to the supplier
In case of cancellation of the service by the supplier, the customer will be reimbursed 100% of the amount paid or will be given the possibility of canceling the sum on another activity of his choice always offered by the supplier.
Any complaints must be addressed in writing to info@ilariamarrocco.com
The contract between the supplier and the Customer is to be considered stipulated and concluded in Italy and therefore regulated by Italian law. If the Customer is a consumer, any controversy arising from the aforementioned contract is the territorial jurisdiction of the Court where the Customer has his residence or domicile, if located in Italy. In all other cases, any dispute is devolved to the exclusive jurisdiction of the Court of Rome.